Quality Assurance


Authorized Economic Operator, (Authorized Market Participant) is defined as: “a market participant who in the entire European Community can be labelled as safe and reliable, as far as his customs activities are concerned, and who can derive advantage thereof in the whole Community”. Economic Operators, or market participants are companies that constitute a link in the international supply chain. The international supply chain comprises the whole production process, viz. from the production of the goods to the delivery and as last to the end user, including the export and import of those goods to and from the EU. The holder of an AEO-customs and safety certificate obtains all legal advantages.

Commercial advantages

For clients and suppliers the AEO is, just like the ISO, proof that certain processes in the organization are regulated well. Accordingly an AEO must be financially healthy, may not have committed fraud and keep a transparent goods administration. All these matters indicate that an AEO is a reliable partner. Since also forwarding agents and carriers want to benefit from the AEO status, there is a possibility to separate consignments in certified and non-certified. One would wish to have the goods in a certified load, because it will be handled sooner. The negotiating position would also be better, as an AEO has proved to be reliable and safe. This will for example make it possible to obtain longer terms of payment, or lower insurance premiums. Therefore the AEO status can produce financial advantages and a faster logistic handling.

International advantages

To optimally secure the international supply chains, cooperation with third (non-EU) countries is required. Therefore one strives for mutual recognition of the AEO status between all countries that are executing an AEO or similar program. At the moment the EU-US Joint Customs Cooperation Committee (JCCC) is working on the mutual recognition of the AEO and the C-TPAT status, but there are also initiatives with other countries, such as China, Canada and Australia. The WCO (World Customs Organization) is currently developing one unanimous customs safety program for all 166 connected countries; the Framework of Standards to Secure and Facilitate Global Trade. Meanwhile over 70 countries have promised to implement the Framework. All this means that in the near future an AEO certified company could also profit in other countries by customs easing and simplifications.

Efficiency profits

To become AEO, a company must meet a lot of high requirements. These requirements are intended to control the risks of terrorism, but the improvements that are made in connection herewith often also yield efficiency profits. A few examples:

• To be able to follow the goods and capital in a controlled way
• A better protection against theft
• A more responsible employers policy
• Improved work processes
The largest advantage for AEO-companies is to have less disadvantages!


We will build our business on professionalism, teamwork, reliability and innovation in a manner that maximizes the value to our partners. We believe that treating our customers, colleagues and sub-contractors fairly will build trust and will strengthen our long-term relationships.